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问题和投诉

一般信息

San Diego Unified is committed to providing timely responses to questions and taking prompt, decisive action when concerns are brought forth by any of our stakeholders. 在每一个实例, we respond to inquiries in accordance with the law and all relevant district policies and procedures.

All problems or concerns should first be directed to the individual(s) involved in an attempt to resolve differences at the lowest level. 例如, if you have a concern about a classroom or a teacher, 它应该首先指向老师. If you have a concern about the school, it should be directed to the principal and so forth.

如果问题或担忧没有得到解决, it is essential that the site supervisor or principal be included in the process. If the problem or concern cannot be resolved with the site supervisor or principal, you may address your concern with the 质量保证办公室, 谁将协助促成解决.

To assist individuals in reporting their concerns, we have outlined below the various outlets the district has in place to ensure all of our stakeholders are heard.

质量保证办公室
The 质量保证办公室 (QAO) was established by the Board and the superintendent to facilitate the process for students and their families, staff and community members to ask questions or voice concerns related to the educational programs and services of the 太阳集团城网站.

As an “intake office” QAO staff will answer your questions, provide assistance in the resolution of your concern or direct you to the appropriate person or department for assistance in resolution of your concern. When a formal complaint is filed alleging a violation of district policy or procedure, investigative staff will review your complaint and if warranted, 将进行调查. The QAO will also ensure that formal complaints not under the purview of the office are referred to the appropriate person or department responsible for receiving or investigating such complaints.

值得关注的是什么?
A concern indicates a level of dissatisfaction in regard to a person or service within the organization and a request for information and/or resolution.

什么是抱怨?
A complaint is a formal request to investigate allegations of non-compliance with District policy, 过程或法令. 正式投诉是一种书面陈述, signed and verified under the penalty of perjury, by a complainant on forms provided by the District which alleges a specific violation, 地区雇员, 的地区政策, 过程或法令.

For family/staff/community concerns and complaints that cannot be resolved at the source, 请联系我们 质量保证办公室.

一般的问题

If you are unable to find the answer to a question on our website, please email (电子邮件保护).